Legal & Compliance
Privacy Policy
Effective date: 11 November 2026 · Last updated: 11 November 2026
1. Who we are (data controller)
This Privacy Policy explains how Wuhan Hengnuo Chuangda Technology Co., Ltd. ("we", "us", "Hengnuo Chuangda", "恒诺创达") collects, uses, discloses, transfers and protects personal information when you visit our English website at https://www.whhncd.com/en/ or otherwise interact with us.
- Legal entity: Wuhan Hengnuo Chuangda Technology Co., Ltd. (统一社会信用代码 / Unified Social Credit Code: 91420111MA4KMQ3B29)
- Registered address: Room 510, Changjiang Media Building, No. 78 Luoyu Road, Hongshan District, Wuhan, Hubei, China (中国湖北省武汉市洪山区珞瑜路78号长江传媒大厦510室)
- Contact: +86 133 4998 9696 · wxw@whhncd.com
2. Scope
This Policy applies to personal data processed through the English website, including the inquiry/quote form, newsletter or quote requests, server log data, and cookies. It does not cover third-party websites we link to (including Dell Technologies and logistics carriers), which have their own policies.
3. What we collect
| Category | Examples | Source |
|---|---|---|
| Inquiry / quote data | Name, company, business email, phone number, country, message, product interest | You (contact form) |
| Account / order data | Shipping address, billing details, purchase history (only if you transact with us) | You / contract |
| Technical & log data | IP address, browser type, device, pages viewed, referrer, timestamps | Automatic (server logs) |
| Cookie & analytics data | Consent state, anonymized usage metrics (only after consent) | Automatic (cookies) |
We do not intentionally collect special categories of data (e.g., health, biometric, political opinions) and ask that you not submit such data through our forms.
4. Legal bases & purposes (GDPR Article 6)
| Purpose | Legal basis |
|---|---|
| Respond to inquiries and prepare quotations | Legitimate interests (Art. 6(1)(f)); performance of a contract at your request (Art. 6(1)(b)) |
| Fulfil and deliver orders, provide warranty/support | Performance of a contract (Art. 6(1)(b)); legal obligation (Art. 6(1)(c)) |
| Secure the site, prevent fraud, maintain logs | Legitimate interests (Art. 6(1)(f)) |
| Analytics, preference and marketing cookies | Consent (Art. 6(1)(a)) — set only after you accept |
For visitors in California (U.S.), we process personal information for the business purposes described above. We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act (CCPA) as amended by the CPRA.
5. International data transfers
We are established in the People's Republic of China. Personal data submitted through this site is processed and stored on servers located in China. If you are located in the European Economic Area (EEA), the United Kingdom or other regions with cross-border transfer rules, your data may be transferred to and processed in China.
Where required by law (notably GDPR Chapter V), we rely on one or more of the following safeguards:
- Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA) with our processors;
- Your explicit consent to the proposed transfer, where no adequacy decision or other safeguard applies;
- Derogations under GDPR Article 49 (e.g., transfer necessary for the performance of a contract requested by you).
China's Personal Information Protection Law (PIPL) also applies to cross-border transfers of personal information, and we conduct the required assessments and obtain separate consent where mandated. For details, contact our privacy team at wxw@whhncd.com.
6. Data retention
We keep personal data only as long as necessary for the purposes above or as required by law (e.g., tax/accounting records generally 5–10 years under Chinese law). Inquiry records are typically retained for up to 24 months unless an order or legal obligation requires longer.
8. Your rights
Subject to applicable law, you may have the right to:
- EEA / UK (GDPR): access, rectification, erasure, restriction, data portability, objection to processing, and the right to withdraw consent at any time.
- California (CCPA/CPRA): know/access, delete, correct, and opt out of "sale"/"sharing" (we do neither); non-discrimination for exercising rights.
- China (PIPL): access, copy, correction, deletion, and to withdraw consent; request an explanation of our processing rules.
To exercise any right, email wxw@whhncd.com or use the contact details below. We verify requests and respond within the timeframe required by law (generally within 30 days under GDPR/PIPL; 45 days under CCPA).
9. Security
We apply reasonable technical and organizational measures — including HTTPS/TLS encryption in transit, access controls, logging and network segmentation — to protect personal data. No method of transmission or storage is 100% secure; we continuously review and improve our controls.
10. Children
This website is intended for business customers and is not directed to children under 16. We do not knowingly collect personal data from children.
11. Contact & complaints
Privacy inquiries and data-subject requests:
- Email: wxw@whhncd.com
- Phone/WeChat: +86 133 4998 9696
- Post: Room 510, Changjiang Media Building, No. 78 Luoyu Road, Hongshan District, Wuhan, Hubei, China
EEA/UK residents also have the right to lodge a complaint with their local supervisory authority. China residents may report concerns to the Cyberspace Administration of China (CAC) per PIPL.
12. Changes to this Policy
We may update this Policy to reflect legal, technical or business changes. Material changes will be posted here with a revised "Last updated" date. For the authoritative Chinese-language version applicable to mainland China users, see our Chinese site.